Product support

Start here: Sign in with the email used for your order, open My Library, and confirm that the product appears. If it does not, locate your order confirmation before contacting support.

Digital access and downloads

1. Sign in to the account used for checkout.
2. Open My Library or Downloads.
3. Select the product.
4. Follow the available stream, read, or download option.

If the order was placed with a different email or as a guest, contact support with the order number and checkout email.

Audiobook playback

Refresh the page, confirm the device volume, try a supported browser, disable conflicting browser extensions, and test another network when possible.

eBook reader and files

Confirm that the selected format is included, allow the file to finish loading, and try a supported browser or reader application for the listed file type.

Report a content correction

Provide the exact product title, edition, format, chapter or page, the text or timestamp in question, and a clear description of the suspected error. AudioLearn will review the report; submission does not guarantee a change.

Report a correction

Still need help?

Send the order number, product title, account email, device and browser, and a description of the problem. Do not send your password or full payment-card information.

Contact support